Refund & Exchange Policy
Last Updated: 6 October 2026
At Isliba, we want you to be happy with your purchase. If you receive an incorrect, damaged, or eligible product, you may request a return or exchange according to the conditions mentioned below.
1. Return & Exchange Period
Return or exchange requests must be raised within 7 days of delivery.
The product must be unused, unwashed, undamaged, and in its original condition with all original tags, packaging, and accessories intact.
Products that have been used, washed, altered, damaged, or returned without original tags or packaging may not be accepted.
2. Eligible Reasons for Return or Exchange
A return or exchange may be accepted in cases such as:
- Wrong product received
- Wrong size received
- Product received in a different colour than ordered
- Product damaged during delivery
- Manufacturing defect
- Product substantially different from the product ordered
For a damaged or incorrect product, please contact us as soon as possible after delivery.
3. Size Exchange
If you have ordered the wrong size, Isliba may provide a size exchange subject to product availability.
The replacement product will generally be provided in the requested available size.
Size exchanges are subject to the applicable return and exchange conditions.
4. Product Condition
For an exchange or return, the product must:
- Be unused
- Not be washed
- Not have any perfume, stains, or marks
- Have the original tags attached
- Be returned with the original packaging
- Not have been altered or damaged by the customer
5. Non-Returnable Products
Products may not be eligible for return or exchange if they have been:
- Used or washed
- Damaged after delivery
- Altered or tailored
- Returned without original tags
- Returned without the original packaging
- Damaged due to improper handling
Products sold under special or clearly stated non-returnable conditions will also not be eligible unless the product is defective or incorrectly supplied.
6. How to Request a Return or Exchange
To request a return or exchange, contact our customer support team with:
- Order number
- Customer name
- Mobile number
- Reason for return/exchange
- Photos or videos of the product where applicable
WhatsApp / Customer Support: 6306289735
Email: ajmaltalim@gmail.com
Our team may review the request before approving the return or exchange.
7. Refunds
Once an eligible returned product is received and inspected, we will process the refund according to the applicable payment method and order conditions.
Refund processing time may vary depending on the payment gateway, bank, or financial institution.
For Cash on Delivery orders, refund arrangements may require additional information from the customer.
8. Return Shipping
Depending on the reason for the return, return shipping arrangements or charges may differ.
If the product is incorrect, damaged, or has a manufacturing defect attributable to Isliba, we will make reasonable efforts to provide an appropriate resolution.
For customer-initiated returns such as a change of mind or incorrect size selection, applicable return shipping or other charges may apply.
9. Cancellation
Order cancellation requests should be made as soon as possible.
Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.
10. Refund Delays
If your approved refund has not been received within 10 Working days, please contact us with your order details. We will check the status with the relevant payment or banking partner.
11. Contact Us
For any return, exchange, or refund-related questions:
ISLIBA
GSTIN: 09FAAPA0260H1Z8
Family owned premises,
Bhagwan Tiraha, Kunda, Pratapgarh,
Opp Pintu Enterprises,
Unnamed Road, Pure Shah Karam Ali,
Kunda, Pratapgarh, Uttar Pradesh, India
Customer Support / WhatsApp: 6306289735
Email: ajmaltalim@gmail.com