PRIVACY POLICY
Isliba operates this website and online store, including all related information, content, features, tools, products and services provided through the website (collectively, the “Services”). The website is made using Shopdeck, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit, interact with, or make a purchase through our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described below.
- INFORMATION WE COLLECT
When you use our Services, we may collect information that you voluntarily provide to us, including:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Payment and transaction-related information
- Order details and purchase history
- Information you provide when contacting customer support
- Reviews, feedback and other information you voluntarily submit to us
We only request information that is reasonably necessary to provide our Services, process orders, complete transactions, communicate with customers and comply with applicable legal requirements.
- INFORMATION COLLECTED AUTOMATICALLY
When you visit or interact with our website, certain information may be collected automatically. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location information
- Pages visited and interactions with the website
- Date and time of access
- Referring website or source
- Technical information relating to your device and connection
This information may be used to operate, maintain, secure and improve our website and Services.
- HOW WE USE YOUR INFORMATION
We may use the information we collect for purposes including:
- Processing and fulfilling your orders
- Processing payments and transactions
- Arranging shipping and delivery
- Providing customer support
- Communicating with you regarding your orders
- Sending service-related notifications
- Managing your account, where applicable
- Improving our website, products and Services
- Understanding customer preferences and website usage
- Preventing fraud, unauthorized transactions and misuse
- Maintaining website security
- Complying with applicable laws and regulations
- Responding to legal requests or governmental requirements
- ORDERS AND PURCHASES
When you place an order through our website, we collect information necessary to process and fulfil that order.
This may include your name, contact details, billing information, shipping address, order details and payment-related information.
We may use this information to confirm your order, arrange delivery, communicate updates and provide assistance relating to your purchase.
- PAYMENT INFORMATION
Payments made through our website may be processed through third-party payment service providers.
Depending on the payment method used, the payment provider may collect and process payment information such as card, UPI, banking or other transaction details.
We do not intentionally retain complete payment card details on our own systems when such information is processed directly by a third-party payment provider.
Your use of third-party payment services may also be subject to the privacy policies and terms of those providers.
- SHOPDECK
Our website is made using Shopdeck, which provides technology and services that enable us to operate our online store.
Information submitted through the Services may be processed or shared with Shopdeck and relevant service providers where necessary to operate the website, process orders, provide technical services, maintain security and support transactions.
- SHIPPING AND DELIVERY
To fulfil your orders, we may share necessary information such as your name, phone number and delivery address with shipping, logistics and delivery service providers.
Such information is shared only to the extent reasonably necessary to arrange and complete delivery of your order or provide related services.
- SERVICE PROVIDERS
We may work with third-party service providers who assist us in operating our business and providing the Services.
These may include:
- Payment processors
- Shipping and logistics providers
- Website and technology service providers
- Customer support providers
- Fraud prevention and security providers
- Analytics and performance service providers
Such service providers may access personal information only to the extent reasonably necessary to perform services on our behalf and subject to applicable obligations.
- COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the customer experience.
Cookies may also be used for security, analytics and other operational purposes.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
- MARKETING COMMUNICATIONS
Where permitted by applicable law, we may use your contact information to communicate with you about products, services, offers, promotions or other information that may be relevant to you.
You may request to stop receiving promotional communications by following the unsubscribe instructions provided in such communications or by contacting us directly.
Even if you opt out of promotional communications, we may continue to send necessary service-related communications, such as order confirmations, shipping updates, payment notifications or customer-support communications.
- HOW WE SHARE YOUR INFORMATION
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:
- Shopdeck and technology service providers
- Payment and financial service providers
- Shipping and logistics partners
- Customer service providers
- Fraud prevention and security providers
- Professional advisers where required
- Government authorities or law enforcement agencies where legally required
- Other parties where disclosure is necessary to protect our rights, property, customers or Services
We do not intend to sell your personal information to third parties for their independent commercial use.
- DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our Services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations and enforce our agreements.
The retention period may vary depending on the type of information and the purpose for which it is maintained.
- DATA SECURITY
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
- YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to certain personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise concerns regarding the processing of your personal information
Requests may be subject to applicable legal and verification requirements.
- CHILDREN’S PRIVACY
Our Services are not intended to knowingly collect personal information directly from children where such collection is restricted by applicable law.
If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.
- THIRD-PARTY LINKS
Our Services may contain links to websites, applications or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites or services. We encourage you to review the privacy policies of such third parties before providing them with your personal information.
- FRAUD PREVENTION AND SECURITY
We may collect and process information to detect, investigate and prevent fraudulent transactions, unauthorized activity, security incidents and other misuse of our Services.
Where appropriate, information may be shared with payment providers, service providers, financial institutions, law enforcement agencies or other relevant parties for fraud prevention and security purposes.
- LEGAL AND REGULATORY COMPLIANCE
We may collect, use, retain or disclose personal information where reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Comply with court orders or legal processes
- Protect our legal rights
- Investigate suspected fraud or unlawful activity
- Enforce our Terms of Service and other applicable policies
- CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time to reflect changes in our Services, business practices, technology or applicable legal requirements.
The updated Privacy Policy will be made available on our website. You are encouraged to review this page periodically for any changes.
Your continued use of the Services after changes are posted may constitute acknowledgement of the updated Privacy Policy, subject to applicable law.
- CONTACT AND GRIEVANCE INFORMATION
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, you may contact us using the business information below.
Business Name: Isliba
Address:
Family owned premises, NA,
Bhagwan Tiraha, Kunda, Pratapgarh,
Opp. Pintu Enterprises,
Unnamed Road, Pure Shah Karam Ali,
Kunda, Pratapgarh, Uttar Pradesh
GSTIN: 09FAAPA0260H1Z8
Website Technology/Platform: Shopdeck
- CONSENT AND ACKNOWLEDGEMENT
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, your use of the relevant Services or submission of personal information will be subject to the applicable consent requirements.
If you do not agree with this Privacy Policy, please discontinue use of our Services.